Client Testimonials, McCartin Insurance

Client Testimonials

Read what our clients are saying.

5 out of 5 – Maria is so great – answers all my crazy questions and makes great suggestions – always prompt response and gets everything done in a timely manner. Excellent customer service.

-Paula M.

Maria is absolutely fantastic at her job! I truly appreciate her calm and reassuring information. She’s a joy to do business with.

-Pam P.

I have used McCartin insurance for my home, auto, and a rental property. I have usually dealt with Heather and have found her to provide excellent customer service. She promptly responds to any phone call or email and goes the extra mile resolve any issues. I have been extremely impressed with their customer focused approach and will continue to use them for all of my insurance needs.

-Don R.

Our agent, Maria Faulconer, was great! She helped us make a difficult decision on how we finance building our new home by providing us information on how we can protect ourselves with insurance products. In the meantime, she helped us extend protection on our current home to include water main coverage (along with other features), with a new policy. All the while, she was patient and congenial.

-David M.

Maria always provides me with the most excellent customer service! She is extremely knowledgeable and attends to any request in record time. Makes it a pleasure doing business with this company.

-Pam P.

Thank you Maria for your assistance over the last two weeks. You definitely made the car buying process much easier, and have reaffirmed our decision to remain Erie customers over the last 17 years or so.

-Dennis, College Park, MD

Erie should be proud to have an agent like Ryan Brown !!! Very patient, understanding, professional. I really feel I have known him all my life. Keep up the good work and may the good Lord bless you and your family abundently. Thank you

-Sonsena E.

Heather is always helpful and again provided excellent service to me today when I need help with verification of auto insurance for Maryland.

-Tony V.

Maria at Joseph McCartin has gone way beyond exceptional service in working with us with a multiple-car policy and finding the best coverage for the entire family.  Thank you, Maria!  And Joseph McCartin.

-Duane R.

Heather B really came through and it has been so very reassuring having her there for me on our claim.  I do want to share with you that I received a call this morning from Siree (Columbia Auto Body shop) and he told me that they got the green light from Erie to begin the work on my car.  Yeah!!   Again thank you.

-Elizabeth, Columbia, MD

We appreciate our relationship with Scott and the agency. I am constantly advising friends to review their insurance costs to determine whether they can save some premium dollars. Those who listen usually do well.

-Phil & Jackie

If you are looking for a trustworthy insurance company you need to look NO further. The agents at McCartin Insurance are the best. Whenever I have a problem or question Maria and Scott are always there to assist me in any way possible. I’ve been with McCartin for 15 years and have no plans on using anyone else. Hands down the best experience with insurance I have ever had. Thanks Maria!


I have auto, home, and liability policies, and I’ve had a great experience with Erie and McCartin on all three. Several years ago, a pipe broke and flooded my entire 400 sq. ft. home office. The adjuster came immediately, had people in very quickly to clean up, replaced everything that was damaged, including the wall and ceiling, and even added an item. She told me that my desk was damaged, even though it wasn’t obvious to me, and she replaced that as well. Great experience with both Erie and McCartin.

Most recently, Heather, who is always outstanding, found me a better home owner’s policy at lower cost.  Now, THAT’S great service. Excellent agency that I can highly recommend without reservation.


My parents have done business with McCartin for 30+ years; the reason is Daniel Deffinbaugh. As the executor of their estate, he has helped and guided me in ways that can only be described as thoughtful, kind, and professional. In over 20 years of being insured, I personally have experienced his knowledge and willingness to take the time to explain options available to me.


It was a pleasure speaking with Jill and even more so to find that she was so helpful and considerate. The way Jill took the time to assist me and to bring a positive result to my situation I am most grateful. Again, thank you so much for your assistance in resolving the situation and I would like your company to know that having employees like you is what make businesses stand out. You should be proud.


Ashley Kim did a very good job! She wisely explained the choices and listened with empathy. I find her a good agent to work with and so I shall buy my homeowners and auto insurance from her.


We have been with McCartin for many years. I am so grateful to have Janet Beall as our insurance agent! Any time I have a request, she makes sure to take care of it ASAP. I never have to wait to for a response. I have never experienced such wonderful customer service anywhere else, than I have with Janet.


My experiences with Heather have always been positive. She has invariably been upbeat, cheerful, and helpful. She has assiduously tracked down answers to every question that
I have raised, and has thoughtfully suggested things that have not occurred to me. From
my experiences as an employee, manager, senior manager, executive and senior executive, I would
rate her performance as exemplary. If she has not been tracked into a management
development and promotion sequence, I would strongly recommend that you do so.


I want to say that Scott Latham is awesome and speedy Gonzales! He handles my questions and policy with professionalism and in a timely manner always. You have a great person working for Erie. Kudos Scott L.


McCartin has been a great company to deal with. Janet B. is always ready to give me a COI for our business or any other help I need. We recently had a false claim made against one of our insured work vehicles and Jill Z did due diligence to help us figure out the best action to take.


I’ve been a satisfied customer of both Joseph W. McCartin and Erie Insurance for over twenty years. In that time, I have come to rely on McCartin representatives to help me resolve any insurance problem or claim with my home or car. Recently, the renewal for my home insurance came in over 10% higher, and I asked you to please go over the terms and re-check the policy to see if there were any savings or discounts available. Not only did you review the policy, you compared it to other Erie products. Through your efforts, you found a policy that not only matches all of my current coverage, but improves it in several areas. As if that wasn’t enough, the new product saves me over $300 per year! I sincerely appreciate your hard work, and look forward to many more years of great service.

-Mark, Hyattsville MD

Last January, my health insurance was canceled because the company was no longer insuring in Maryland. So I called Steve McCartin at McCartin Insurance and he sent me to an employee named Tracy. Tracy was amazing; she took my information, suggested a number of plans for me to consider, guided me through the pluses and minuses for each and was always available for questions. If she didn’t answer she called back promptly. After I chose a plan, she took care of everything. I now have a very good, affordable plan tailored to my situation. The customer service I received from Tracy was incomparable. It is nice to know that if a question or problem arises,Tracy will no doubt guide me through.

-Mike C

Hi Scott: I want to thank you for all your help today. I’m glad there are people like you that are willing to go the extra mile (i.e., spending 45 minutes on the phone with me and helping me understand the changes you were making to my policies). I have lived through the past 7 years (since my husband went to heaven) in rough financial seas and keep trying to stay above water. You have helped me a lot because every penny helps me these days. You have saved me about $1,000/year on my auto and homeowners insurance policies combined. I appreciate everything you did for me! Thank you.

-Theresa, Olney MD

We have been dealing with McCartin insurance for 20+ years and have always had a great relationship. I can’t say enough about their staff; they are professional, polite, and always there to help with our insurance needs. My contact is usually with Janet Beall. If I need any questions answered or need a copy of a certificate of insurance for one of our clients, she is always there to help. I would highly recommend their company for any insurance needs. They are great people to work with.

-Gerri P.

My company was on a tight deadline to submit a bid and we needed changes made to our policy within minutes of the bid deadline. Terry Martin with Joseph W. McCartin Insurance delivered the changes and a full explanation of the policy changes within the required time frame and helped us move forward with our bidding. The service provided was informative and timely, which was just what the situation required. Thanks again.


We contacted Jill Zazarino as a start-up company in search of someone that would be best fit to guide us through the insurance process. Jill went above and beyond our expectations and provided us with excellent information, support, and advice to ensure we were taking all the proper steps. We were more than pleased with her customer service, availability, and timeliness in all phases of our process. She provided us with detailed quotes and made sure that we were able to weigh all of our options. She answered all of our questions with enough detail and information to allow us to understand everything. We would recommend Jill to anyone in search of an insurance representative that they can trust and rely upon.


I would like to thank my agent at McCartin Insurance for all the help I received when I filed a claim for my auto insurance.  This claim was handled with the utmost professional care.  Communications were kept open between myself and my agent and the claim was paid very promptly.  I felt like I was the only client this insurance company had; that’s the special attention I received. I have had Joseph W. McCartin Insurance for 21 years including home owners and auto insurance and have never had a problem.  They have always met my needs.


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