Our People

Meet the folks who make your financial security their priority.

Most insurance companies deal with policy numbers, files, and records. At Joseph W. McCartin Insurance, we deal with people, parents, neighbors, and friends. So you’ll find that our agents are well educated and highly skilled in all facets of insurance. We work together as a team to ensure that you have the best expertise available to you. Most importantly, we try to meet each of you personally; because the better we know you, the better we can serve you.

After all, peace of mind comes from not only knowing that you’re covered in an accident or emergency, but that you won’t have to go through it alone.


Joe_McCartin_4x5x300Joseph W. McCartin, CLU

Joseph W. McCartin was born and raised in the Hampden section of Baltimore City and graduated from City College High School. Upon graduation, he enlisted in the Armed Services and spent the next four years in the U.S. Coast Guard. After fulfilling his service commitment, Joe spent one year in the workforce before taking advantage of the GI bill, enrolling in the business program at the University of Maryland. Joe excelled at Maryland, both academically and socially. He was president of Alpha Tau Omega fraternity and listed in the Who’s Who of American Colleges and Universities in his senior year. He graduated with a BA in Business Administration. He married the former Audrey Blair, of Bethesda, Maryland in 1960.

Upon graduation, Joe accepted a position in the sales training program at Armstrong Floors. He spent two years at Armstrong before landing an administrative position in the physical plant department at the University of Maryland. Concurrently, Joe was earning thirty credits at Maryland’s Law School and working part time for a real estate and insurance broker. He thoroughly enjoyed learning the insurance business and after three years in part time sales, Joe was hired as a new agent for Erie Insurance Group. J.W. McCartin Insurance was born in 1967. After establishing a contract with Erie Insurance Group – Harford Mutual, Safeco, and Transamerica Life Companies were soon to follow. Slowly but steadily, Joe and his staff grew the agency into a firm that people came to rely upon for straightforward advice and friendly, reliable service. He earned his Series 7 Securities License and began offering financial and retirement planning services to his many clients. He also earned the prestigious Chartered Life Underwriters (CLU) Designation, making him somewhat of a pioneer for property and casualty agents; expanding services to include life insurance and retirement planning. With a smart, loyal, and dedicated staff, Joe built a successful, independent financial services company and won many company awards and accolades. After 31 years at the helm, he sold the business to his three sons; Mike, Steve, and Doug. Today, Joe and Steve manage financial and retirement planning at JWM, Inc. Their common sense, long-term approach to investing has served clients well over the years.

Joe is a past president of the Beltsville Rotary Club and the Civitan Civic Association. He has been a diehard supporter of the University of Maryland and its athletics program and he is a 30-year member of the Terrapin Club. He has been a member of St. Bernadette’s Catholic Church since he and Audrey moved into their current Silver Spring residence in 1967. They also enjoy time away at their cottage in Bethany Beach, Delaware. They have been blessed with three sons, three daughters in law, and nine grandchildren. Joe’s hobbies include reading, traveling, sports, and time at the beach.


Michael J. McCartinMichael J. McCartin, CPCU
Office: 301-937-0400 ext. 111
Direct Dial: 301-837-1080


Before joining Joseph W. McCartin Insurance in 1990, Mike operated a successful landscape contracting business serving the Washington/Baltimore metro area. He obtained a BS in Horticulture from the University of Maryland. Mike is licensed in Property & Casualty and Life & Health and earned his CPCU designation.

Mike is very active in insurance industry trade associations. As an industry leader, he regularly serves on boards and donates his time to groups that set standards and promote best practices for the insurance industry.

  • Best Practices Recognition from Reagan Consultants 2001-2006, 2013-2015
  • Board of Directors, Big I Reinsurance Company
  • Board of Directors, Big I MEP (Multiple Employer Plan) 401(k) plan
  • Board of Directors, Catholic Business Network of Montgomery County, MD
  • Board of Directors, Independent Insurance Agents of MD (IIAMD)
  • Professional Liability Committee, Independent Insurance Agents & Brokers of America (IIABA)
  • Chairman, Agency Administrative Services (AAS) (IIABA)
  • Past President, Independent Insurance Agents of MD (IIAMD)
  • Past MD State National Director, Independent Insurance Agents & Brokers of America, (IIABA)
  • Personal Lines Task Force, Erie Insurance
  • Commercial Task Force, Erie Insurance
  • Agents Advisory Council, Erie Insurance

As a result of his diverse industry expertise, he is often sought as a spokesperson for radio, television, and news stories regarding insurance matters.

In addition to his involvement in the insurance industry, Mike maintains an active interest in the landscaping community, as well. He is a past president and currently serves on the board of the Landscape Contractors Association of Maryland, DC, and Virginia and wrote a regular column in Groundwork, its magazine.

Mike and his wife Ann, have two daughters. In addition to his family, Mike’s passions include boating, skiing, and gardening.


Ann McCartinAnn McCartin, CPA
Office: 301-937-0400 ext. 112
Direct Dial: 301-837-1081


Ann graduated from the University of Maryland with a BS in Accounting. While at the university she was inducted into Beta Alpha Psi, the national accounting honor society. After graduating, Ann earned her Certified Public Accountant License and worked for a regional public accounting firm specializing in non-profit organizations, especially labor unions. She then went to work for the United Food and Commercial Workers International Union, where she stayed until deciding to become a stay-at-home mom to her two daughters.

Ann joined the family business in 2011 and obtained her Property & Casualty License. Her primary duties at Joseph W. McCartin Insurance, Inc. include accounting, financial reporting, and human resources responsibilities.

Ann resides in Ashton, Maryland with her husband Mike and their two daughters.


Steve McCartinSteve McCartin, LUTCF
Retirement Planning/Life Sales
Office: 301-937-0400 ext. 115
Direct Dial: 301-837-9402


Steve graduated from St. Francis University with a BS in Accounting. He was a member of the Alpha Kappa Psi business fraternity and served as treasurer for Tau Kappa Epsilon (TKE) fraternity his senior year.

Upon graduation, Steve worked as a staff accountant in the real estate and telecommunication industries before joining the family business in 1991, as controller. He earned his property, casualty, life, health, and FINRA Series 7 Securities Licenses. Steve helped manage the office for many years, including accounting and licensing. He now focuses on personal financial planning and small business retirement plans, as well as life, home, and auto sales.

Steve lives in Silver Spring, Maryland with his wife, two daughters, and one son. He volunteers as director and coach of the Silver Spring Saints youth football program. He enjoyed coaching CYO Girls Basketball at St. Bernadette’s parish for many years. Steve’s hobbies include golf, biking, hiking, reading, and trips to their Mountaintop, Pennsylvania cottage.

Steve is a past president (2012-2013) and the current treasurer of the Rotary Club of College Park. He is also a member of the board of directors of the Prince Georges County Salvation Army and is a member and past president of the National Association of Insurance & Financial Advisors (NAIFA) Prince Georges County.


Tracy Lyn Claggett
Office Manager/Life Insurance Account Manager
Office: 301-937-0400 ext. 127
Direct Dial: 301-837-1083


Before moving to Maryland, Tracy lived in the beautiful Outer Banks of North Carolina. After graduating from high school, she worked in various accounting positions before finding her home at McCartin Insurance in 2005. Tracy is licensed in both Property & Casualty and Life & Health.

She is married and has one son. The newest member of the Claggett family is Scooter the Schnoodle! Tracy has an interest in Parkinson’s research and hopes that one day there will be a cure. She enjoys reading and cheering for her son on the lacrosse field!


Scott Latham, ACSRScott Latham, ACSR
Personal Lines Sales
Office: 301-937-0400 ext. 117
Direct Dial: 301-837-1084


Scott is originally from Salisbury, Maryland and started working for McCartin Insurance in 2002. He was promoted to Director of E-Marketing in 2010.

Scott spends his spare time writing and composing praise and worship music. He also enjoys meteorology, computers, and photography. He lives in Preston, Maryland with his wife, seven cats, and a bunny.


Ashley_Kim4x5x300Ashley Kim
Personal Lines Sales
Office: 301-937-0400 ext. 121
Direct Dial: 301-837-1085


Ashley joined the McCartin team in October 2015. She is licensed in Property & Casualty and Life & Health and has more than 14 years of experience. Ashley is currently pursuing a CIC designation. She also earned her real estate license.

When Ashley isn’t at home relaxing and devoting time to her three lovely Yorkies; Precious, Lady, and Teddy a.k.a. Buddy, you will find her shopping, traveling, and taking road trips.


Angie Lucas
Personal Lines Manager
Office: 301-937-0400 ext. 113
Direct Dial: 301-837-9406


Angie was born and raised in Maryland. She enjoys spending time outdoors and appreciates the coastline and all four seasons.

Licensed in both Property & Casualty and Life & Health, Angie has more than 20 years of relevant industry experience. She spent several years with State Farm before transitioning into a client manager role for high net worth accounts. Angie recently joined the McCartin team as the Personal Lines Manager.

Angie’s passion for cooking led her through culinary school. In her spare time she enjoys cooking, running 5Ks, and spending quality time with her daughter Chelsey. She is an animal lover and a Raven’s fan!


Jisella_4x5x300Jissella Gomez
(Se Habla Español)

Insurance Agent
Office: 301-937-0400 ext. 131
Direct Dial: 301-837-1082


Jissella was born in Arlington, Virginia and raised in the Nation’s Capital and Montgomery County, Maryland. Her family is from El Salvador. Jissella grew up in a bilingual home where her parents instilled strong family values in her to be responsible and work hard. Upon graduating from Montgomery Blair High School, Jissella attended Montgomery College.

Jissella started her insurance career working for an All State agent in Columbia and Takoma Park, Maryland and earned her Property & Casualty License. She furthered her career and went to work for Irma Lopez & Associates. She joined the McCartin team in early 2016.

Jissella has three beautiful children. She cherishes spending time with them and is always on the lookout for new adventures to share.

Jissella just may be our biggest sports fan! You can find her and the kids in the stands cheering on dad at his softball games. She enjoys attending baseball games when her favorite team, the Atlanta Braves, is in town to take on the Washington Nationals. She is a DC United soccer fan, as well as a Baltimore Ravens football fan. Yes, she wears purple on Fridays! Jissella learned to love the game of football thanks to her son and fiancé. When the Ravens won the Super Bowl in 2012 they attended Pride in Baltimore, an experience she will never forget. GO Ravens!


Heather BeckeHeather Becke
Personal Lines Account Manager
Office: 301-937-0400 ext. 118
Direct Dial: 301-837-1090


Heather was born and raised in Beltsville, Maryland. She is a High Point High School graduate who spent much of her time involved in sports such as basketball, cheerleading, soccer, and softball. In addition to graduating with a 4.0 GPA, Heather’s determination and work ethic earned her both the Girl Athlete of the Year and Ernie Welch Integrity Awards at High Point High School.

Heather joined the McCartin team in 2007 and quickly earned her Property & Casualty License.

In her free time, when she’s not playing sports or hanging out with her husband Stefan, cat Jinx, and dog Griffin, Heather enjoys taking trips to Ocean City, Maryland.


Maria FaulconerMaria Faulconer, ACSR
Personal Lines Account Manager
Office: 301-937-0400 ext. 124
Direct Dial: 301-837-1091


Maria was born and raised in Beltsville, Maryland. She lived on the Eastern Shore with her grandmother for three years, while she pursued her Cosmetology License and moved back to her hometown in 2008. Maria started working at McCartin Insurance in 2011 and quickly earned her Property & Casualty License.

She enjoys shopping and is a sports fan of soccer, baseball, and football, “GO EAGLES!” Maria has two pugs, Sir Pugsley and Tyrone.


Ryan BrownRyan Brown
Personal Lines Account Manager
Office: 301-937-0400 ext. 130
Direct Dial: 301-837-1094

Ryan was born and raised in Maryland, first in Baltimore County and eventually in Howard County. Ryan attended Long Reach High School where he participated in many clubs including: SHOP (Students Helping Other People) and the Long Reach Engineering Club. Ryan was also an accomplished high school athlete finishing 4th in the 110M Hurdles and 6th in 300M hurdles in the Maryland State Championship Track and Field meet where the best high school athletes qualify to compete.

He was a member of the track and field club at Penn State University, where he received his BA in Communications. While at Penn State, Ryan participated in THON, Relay for Life, and many other charity events.

After college Ryan worked for Maryland Live Casino, as his interest in insurance began to surface (his mother has more than 25 years of experience in the insurance industry). Ryan joined McCartin Insurance in 2014 and promptly earned his Property & Casualty License. In his spare time Ryan likes to read Lee Child and John Grisham novels and is a huge fan of foreign thriller cinema.


Jackie GoJackie Gonzalez
(Se Habla Español)

Personal Lines Account Manager
Office: 301-937-0400 ext. 123
Direct Dial: 301-837-1089

Jackie was born and raised in Montgomery County, Maryland. She grew up in a bilingual home; her family is from Central America…Nicaragua to be exact! She is a graduate of Our Lady of Good Counsel High School.

Jackie joined the McCartin team in 2014 and quickly obtained her Property & Casualty License.

In her free time, Jackie enjoys spending time with her family, playing with her dog, reading, traveling, and watching a lot of football…GO RAVENS!


Jill ZazarinoJill Zazarino
Commercial Lines Account Supervisor
Office: 301-937-0400 ext. 120
Direct Dial: 301-837-1092


Jill is a Maryland native who began her insurance career with Maryland Automobile Insurance Fund (MAIF). She joined the McCartin team in 2011. Jill is licensed in Property & Casualty and has extensive insurance knowledge and experience.

Jill lives an “organic” lifestyle through gardening, cooking, and educating others. She also enjoys being a world traveler. Jill has two grown children. She also has one granddaughter who has stolen her heart!


Heather_L_4x5x300Heather Louizes
Commercial Lines Account Manager
Office: 301-937-0400 ext. 114
Direct Dial: 301-837-1088


Heather was born and raised in Beltsville, Maryland. Upon graduating from High Point High School, she enrolled in nursing school. Heather earned a certificate in Medical Assistance and worked in the medical field for four years. She then began a new adventure as the executive assistant to a real estate agent at Keller Williams Flagship of Maryland.

Heather joined the McCartin team in 2015 and obtained her Property & Casualty License.

In her free time, Heather enjoys spending time with her family and taking trips to the “Sunshine State” (Florida) to visit her dad and brother.


Mayela Barberena
(Se Habla Español)
Commercial Lines Account Manager
Office: 301-937-0400 ext. 126
Direct Dial: 301-837-1086


Mayela and her family moved to Silver Spring, Maryland from Nicaragua. She graduated from Springbrook High School.

After making the decision to change careers in early 2016, Mayela joined the McCartin team and earned her Property & Casualty License. Prior to joining us, she worked in the medical field; first as a receptionist and then upon receiving her certification, as a medical assistant.

Mayela is the proud mom of two beautiful children; Crystal (age 13) is an honor roll student and Isaac (age 6) is a lovable goofball.

Her free time revolves around Crystal and Isaac. Mayela is a “true blue” DC sports fan, so you will find her cheering for the Nationals, Capitals, and Redskins.


Angela Watkins
Commercial Lines Account Manager
Office: 301-937-0400 ext. 128
Direct Dial: 301-837-1093


Angela had the privilege of growing up in beautiful California. She attended Paramedical College where she studied to be a pharmacy technician. Angela then relocated to Maryland; where she met her husband of 23 years. They have two beautiful children Michael (Ashley), Kierra (Derrick), and grandsons Amar’e and Derrick.

Angela worked for FEMA for five years writing and servicing flood polices and was a part of the Katrina disaster relief team. She has her Property & Casualty License and more than 10 years of experience in personal lines insurance. Those years were spent with Liberty Mutual Insurance where she was a Lead Service Representative. Angela recently joined the McCartin team as a Commercial Lines Account Manager.

Angela enjoys running, weight training, and dancing. She also enjoys working side by side with her husband Rev. Watkins who is the director of the Evangelism Ministry at their local church.


Alyssa_B_4x5x300Alyssa Briceno
(Se Habla Español)

Staff Assistant
Office: 301-937-0400 ext. 132
Direct Dial: 301-837-9403


Alyssa is a Maryland native, born and raised in Silver Spring, Maryland. She grew up in a bilingual home; her family is from Ecuador and Nicaragua. Alyssa is currently attending Montgomery Community College. She joined the McCartin team February 2016.

Alyssa is the proud mommy of Tiny, a maltipoo, who stole her heart the day she got him. In her free time you will find Alyssa at the nail salon, hiking, and cuddling with her puppy. She has a passion for baseball…“GO ORIOLES!”


Stephany Martinez
(Se Habla Español)

Staff Assistant
Office: 301-937-0400 ext. 110
Direct Dial: 301-837-9404


Stephany was born and raised in Silver Spring, Maryland where she grew up in a bilingual home. Her family is originally from El Salvador. Stephany earned her BA in Social Science from Towson University. She began her career with Erie Insurance at the Silver Spring branch office and recently joined the McCartin Insurance team.

Stephany enjoys spending time with her family, hiking, and traveling.