Pledge of Performance
Trusted Choice agencies are insurance and financial services firms whose access to multiple providers and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products, and unparalleled advocacy. As a Trusted Choice agency, we are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we shall:
- Work with you to identify the insurance and financial services that are right for you, your family, or your business, and use our access to multiple providers to deliver those products.
- Guide you through the claims process for a prompt and fair resolution of your claim.
- Help solve problems related to your coverage or account.
- Explain the coverages and options available to you through our agency, at your request.
- Return your phone calls and emails promptly and respond to your requests in a timely manner.
- Provide 24/7 service to our clients by offering emergency phone numbers, Internet account access, e-mail, and call center services.
- Use our experience and multiple provider relationships to customize your coverage, as needed.
- Commit our team members to continuing education so they will be more knowledgeable in serving you.
- Treat you courteously and with respect.
- Conduct our business in an ethical manner.
We pledge this to you, our clients, and ask that you let us know if we fail to meet our commitment, so we can take corrective action.